Once you sign up, our team will contact you to confirm your boiler details and arrange a convenient time to visit.We’ll then carry out an initial service and safety check to make sure everything is working correctly before your cover begins.

Your cover begins once your boiler has been checked, serviced, and approved by our engineer.This ensures your system is safe, efficient, and eligible for cover from day one.

Yes — every plan includes an initial boiler service.We’ll service and check your boiler before your cover starts, and then continue with annual servicing to keep everything running smoothly.

Yes, all plans are a minimum 12-month agreement.This allows us to provide full support, servicing, and reliable ongoing cover.

No — there is a 14-day claim exclusion period after your initial service.This is standard and ensures any existing issues are identified before cover begins.

Your cover depends on the plan you choose, but can include:
Boiler breakdown repairs
Key components and parts
Heating and hot water faults
Annual servicing
Optional add-ons for extended cover

Full details are shown on each plan page.

Yes — all work is carried out by fully qualified Gas Safe registered engineers for your safety and peace of mind.

As part of your service, we carry out an Adey ProCheck to assess the quality of your heating system water.You’ll receive a certificate confirming the condition of your system and its ongoing health.

No — we offer clear, fixed monthly pricing.Any limits or exclusions are explained upfront in your plan details.

We aim to respond as quickly as possible, with local engineers based in the Midlands ready to help when you need us most.

We cover Birmingham and surrounding areas within roughly a 1-hour radius of our base in Halesowen.If you’re unsure, just get in touch and we’ll confirm for you.

If your boiler is found to be unsafe, unsuitable, or not as described, we’ll let you know.In these cases, your plan may be declined or cancelled.