Refund policy
Last updated: June 2026
At F&P Plumbing & Heating Ltd, we provide boiler cover plans on a monthly subscription basis. As our service is not a physical product, this policy outlines how cancellations, cooling-off periods, and refunds are handled.
1. Cooling-Off Period (14 Days)
You have the right to cancel your plan within 14 days of purchase.
If you cancel within this period:
- You will receive a full refund, provided no service, inspection, or callout has taken place
- If an engineer has already attended your property (including the initial inspection or service), a reasonable charge may be deducted from your refund to cover work carried out
2. Subscription Payments
All plans are billed monthly in advance.
- Payments are non-refundable once the billing period has started
- Your cover remains active for the duration of any paid billing period
3. Cancellations After 14 Days
After the 14-day cooling-off period:
- You may cancel your plan at any time with 30 days’ notice
- No refunds are provided for any unused time or partial billing periods
- Your cover will remain active until the end of your notice period
4. Initial Inspection & Service
All plans are subject to an initial inspection and/or boiler service.
- If your system is found to be unsuitable, unsafe, or not eligible for cover, we reserve the right to decline or cancel the plan
- In such cases, you will receive a refund minus any work already carried out
5. Non-Refundable Situations
Refunds will not be provided where:
- A claim or callout has already been made after the cooling-off period
- The plan is cancelled after the 14-day period
- Missed payments have resulted in cancellation of cover
- The system is found to be non-compliant due to pre-existing issues
6. How to Request a Cancellation or Refund
To request a cancellation or discuss a refund, please contact:
F&P Plumbing & Heating Ltd
📧 info@fandpplumbing.co.uk
📞 0121 330 0323
7. Your Statutory Rights
This policy does not affect your statutory rights under UK consumer law.
