Terms of service

Last updated: June 2026

These Terms & Conditions govern your agreement with F&P Plumbing & Heating Ltd (“we”, “us”, “our”) for the provision of boiler cover and heating protection plans.

By purchasing a plan or using our services, you agree to these Terms.

1. Our Services

We provide boiler cover and heating protection plans for homeowners and landlords. These plans may include:

  • Boiler servicing
  • Maintenance and repairs
  • Callouts
  • Optional add-ons for extended cover

The level of cover depends on the plan selected at the time of purchase.

2. Eligibility & Approval

All plans are subject to approval.

To be eligible for cover:

  • The property must be located within our service area (typically within a 1-hour radius of our base in Halesowen)
  • The boiler and heating system must be in a safe and working condition
  • The boiler must generally be under 12–15 years old at the start of the plan

We reserve the right to:

  • Request additional information about your system
  • Carry out an initial inspection where required
  • Refuse or cancel cover if a system is deemed unsafe, unsuitable, or not properly maintained

3. Start of Cover

Your cover does not begin immediately upon purchase.

  • Your plan will be reviewed after sign-up
  • We may contact you to confirm your details and arrange an initial visit if required
  • Cover will only begin once your system has been approved

We will confirm when your cover becomes active.

4. Minimum Term & Subscription

All plans are provided on a 12-month minimum term.

  • Payments are made monthly via subscription
  • By signing up, you agree to pay for the full minimum term
  • Your subscription will continue unless cancelled in accordance with these Terms

5. Exclusion Period

You are not eligible to make any claims:

  • Within the first 14 days after your cover becomes active
  • During any period where your system has not yet been approved

6. Plans & Cover Levels

We offer different levels of cover (e.g. Essential and Complete), each with varying levels of service.

Your specific cover details, including:

  • What is included
  • Callout limits (if applicable)
  • Parts and labour
  • Add-ons

will be confirmed at the time of purchase.

7. Optional Add-Ons

Optional add-ons may be available, including but not limited to:

  • System & Radiator Cover
  • Cylinder Cover
  • Controls Cover
  • Plumbing Cover

Add-ons:

  • May have specific eligibility requirements
  • Must be selected at the time of purchase or added later where permitted
  • Cannot always be purchased independently

8. What Is Not Covered

Our plans are designed to be clear and fair. However, the following are not covered:

  • Faults occurring before or within the first 14 days of cover
  • Systems that have not been approved by us
  • Boilers or systems in poor condition or not properly maintained
  • Manufacturer-covered repairs
  • Damage caused by corrosion, sludge, scale, or poor water quality
  • Improper installations or DIY work
  • Cosmetic or non-essential repairs
  • Whole system replacements
  • External pipework or drainage
  • Systems left unused or properties unoccupied for extended periods
  • Issues requiring excavation or inaccessible repairs

Additional exclusions may apply depending on your selected plan.

9. Servicing & Appointments

  • Boiler services will be scheduled and agreed in advance
  • You must provide safe and reasonable access to the property
  • Missed appointments or denied access may affect your cover

10. Callouts & Repairs

  • Callout availability and limits depend on your plan
  • We will aim to respond as quickly as possible, but response times are not guaranteed
  • Repairs are subject to parts availability and system condition

11. Payments

  • Plans are paid monthly via subscription
  • Payments are processed securely through approved payment providers
  • Failure to make payment may result in suspension or cancellation of your cover

12. Cancellation

You may cancel your plan after the initial 12-month term by providing at least 30 days’ notice.

If you request cancellation within the 12-month minimum term:

  • You may still be liable for the remaining balance of the contract

We reserve the right to cancel your plan if:

  • Payments are missed
  • Access is denied
  • The system becomes unsafe or non-compliant
  • False or misleading information was provided

No refunds are provided for unused time except where required by law.

13. Boiler Replacement Benefit

Where applicable, customers with an active and continuous plan may be eligible for a discount on a replacement boiler if:

  • The boiler is beyond economical repair
  • The system has been maintained by us
  • All servicing requirements have been met

Eligibility is at our discretion.

14. Customer Responsibilities

You agree to:

  • Maintain your system in a reasonable condition
  • Follow guidance provided by our engineers
  • Inform us of any changes to your property or system
  • Provide safe and unobstructed access

15. Liability

We are not liable for:

  • Indirect or consequential losses
  • Temporary loss of heating or hot water
  • Third-party costs or opinions

Our liability is limited to the value of the services provided under your plan.

16. Changes to Terms

We may update these Terms & Conditions from time to time. Where changes are significant, we will provide reasonable notice.

17. Governing Law

These Terms are governed by the laws of England and Wales.

18. Contact Details

F&P Plumbing & Heating Ltd
Industrial Estate, Unit 16 Long Lane
Halesowen, B62 9LD

📧 info@fandpplumbing.co.uk
📞 0121 330 0323