Privacy policy

Last updated: June 2026

F&P Plumbing & Heating Ltd (“we”, “us”, “our”) provides boiler cover and heating protection plans for homeowners and landlords across the Midlands. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, contact us, or purchase our services.

By using our website or services, you agree to the collection and use of your information in accordance with this policy.

1. What Information We Collect

We may collect the following personal information:

Information you provide directly:

  • Name
  • Email address
  • Phone number
  • Property address
  • Details about your property or heating system (e.g. fuel type)
  • Messages or enquiries you send via our contact forms

When you purchase a plan:

  • Billing address
  • Payment details (processed securely via Shopify Payments or third-party providers)
  • Subscription details

Automatically collected data:

  • IP address
  • Device and browser information
  • Website usage (pages visited, actions taken)
  • Cookies and tracking data

2. How We Use Your Information

We use your personal information to:

  • Provide and manage your boiler cover plan
  • Arrange servicing, maintenance, and engineer visits
  • Process payments and subscriptions
  • Respond to enquiries and provide customer support
  • Recommend appropriate cover based on your property
  • Send service-related communications

3. Marketing & Communications

Where appropriate, we may use your contact details to:

  • Respond to your enquiry or request a callback
  • Send relevant updates about your plan
  • Send promotional offers or service updates (only where you have opted in)

We may contact you via:

  • Email
  • Phone
  • SMS
  • WhatsApp

You can opt out of marketing communications at any time.

4. Advertising & Tracking

We use tracking technologies and advertising platforms to improve our services and marketing.

This may include:

  • Meta (Facebook & Instagram) advertising
  • Google Ads
  • TikTok Ads

These platforms may use cookies and tracking pixels to:

  • Measure website performance
  • Show relevant ads based on your activity

5. How We Share Your Information

We may share your information with:

  • Shopify (our website and payment platform)
  • Payment providers (for secure transactions)
  • Service providers who help us operate our business (e.g. CRM systems such as GoHighLevel)
  • Marketing and advertising partners

We only share information where necessary to provide our services or operate our business.

6. Data Storage & Security

Your data is stored securely using trusted platforms such as Shopify and may also be stored in CRM systems we use to manage customer relationships.

We take reasonable steps to protect your information, but no system is completely secure.

7. How Long We Keep Your Data

We retain your personal information only for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes

8. Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict how we process your data

To exercise any of these rights, contact us using the details below.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience on our website, analyse traffic, and support our marketing.

Cookies are small data files stored on your device when you visit a website.

We use cookies to:

  • Ensure the website functions properly
  • Understand how visitors use our website
  • Improve performance and user experience
  • Deliver relevant advertising through platforms such as Meta (Facebook & Instagram), Google, and TikTok

Some cookies are essential for the website to operate, while others are used for analytics and marketing.

We may use tracking technologies such as:

  • Meta Pixel
  • Google Analytics
  • TikTok Pixel

These tools help us understand user behaviour and measure the effectiveness of our advertising.

You can control or disable cookies through your browser settings at any time. You can also manage your preferences using our cookie consent tool when visiting the site.

10. Contact Us

If you have any questions about this Privacy Policy or how we use your data, you can contact us:

F&P Plumbing & Heating Ltd
Industrial Estate, Unit 16 Long Lane
Halesowen, B62 9LD

📧 info@fandpplumbing.co.uk
📞 0121 330 0323